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COVID-19 update:  Our hospital is still fully open for appointments and admissions, however visitors are not permitted.

Urgent Care Clinic FAQs

Our Urgent Care Clinic FAQ section is a collection of common questions that our team receives. If you have a question that is not answered below then please call us on 020 7432 8300.

FAQ's

Do I need an appointment?

Yes. To make an appointment please call 0207 4328 300. We are open from 8 am – 8 pm Monday to Friday (last appointment at 7 pm) and 8am – 6pm Saturday & Sunday (last appointment at 5pm).

How long will I have to wait?

On average patients wait less than 10 minutes.

What conditions are treated?

The Urgent Care Clinic is able to provide treatment for minor accidents, injuries and illnesses, such as:

  • Sports injuries
  • Fractures, soft tissue injuries, sprains and strains
  • Wounds, wound closure and burns
  • Cuts and grazes
  • Ear, nose and throat conditions
  • Gynaecological conditions
  • Respiratory and chest complaints
  • Stomach, bowel and bladder problems
  • Eye conditions
  • Ear consultation and ear syringing
  • Flu vaccines
  • Travel vaccinations and advice
  • Renal colic

*If you think that you are having a heart attack or stroke please call 999 or attend your local NHS A&E.

What ages do you treat?

Our experienced Urgent Care doctors are able to treat anyone aged one and up.

How much does an appointment cost?

A consultation with an Urgent Care doctor costs around £100. If you need additional treatment, this will cost extra. Please find our full list of charges here.

Further treatment may be covered by your health insurance if our doctors refer you to specialist Consultants.

What if my condition cannot be treated?

At the Urgent Care Clinic, we can assess all minor injuries, accidents and illnesses. Rest assured that we are part of the Hospital of St John & St Elizabeth, so if you need further treatment or tests, we can directly refer to our services.

Where can I get my prescription from?

We have an onsite pharmacy where you can collect prescription and can show you where this is.

What are your opening hours?

The Urgent Care Clinic is open from 8 am – 8 pm Monday to Friday (last appointment at 7pm) and 8am – 6pm on Saturday & Sunday (last appointment at 5pm).

 

How do I get here?

We are just 3 minutes walk from St John’s Wood Underground Station (Jubilee Line).

  • Bus routes 13, 46, 82 and 113 pass along Wellington Road. The nearest stop is just before St John’s Wood Underground Station.
  • Bus routes 46 and 187 go along Circus Road. The bus stop is close to the Hospital’s Circus Road entrance.
  • Bus routes 139 and 189 go along Abbey Road. The nearest stop is at the point that Grove End Road becomes Abbey Road.
A patient speaking to a receptionist

Patient information

Our Hospital is renowned for providing exemplary levels of care across more than 90 services. From orthopaedics, to urology, our private GP practice and Urgent Care Clinic, our services are led by some of London’s leading Consultants. For more information, and to find a service suitable for your care, find out more about the services that we offer.

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