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Walk-in Urgent Care Clinic for Adults and Children from Age One

Located at the front of the hospital, the Urgent Care Clinic is open 7 days a week and offers almost instant access to doctors.

The Urgent Care Clinic prides itself on offering the same friendly service provided at our hospital and the same excellent standards of care.

Urgent care when you need it most

Avoid NHS queues with our walk-in service for everyday accidents, injuries and illnesses. We see adults and children aged one and up.

You’ll pay a fee for an initial consultation with a doctor, and if you need any scans, tests, or further treatment, these will be charged extra. If you have health insurance, you can ask your provider for treatment authorisation at this point. If not, we will let you know how much any further treatment will cost, so you can consider the options for paying for yourself.

We can refer to specialist private consultants and diagnostic scans, including X-rays, Ultrasound, CT and MRIs, all on-site, so you can access results and treatment quickly.

What we can and can't help with

We can help with a wide range of minor illnesses and injuries, including:

  • Fractures, sprains and strains
  • Minor head injuries
  • Burns, cuts and grazes
  • Sore throats/ tonsillitis
  • Chest infections
  • Some gynaecological conditions
  • UTIs (urinary tract infection)
  • Stomach aches
  • Ear infection
  • Kidney stones

We can also provide flu and travel vaccines and repeat prescriptions.



We can’t treat children under the age of one, or children that are acutely unwell. If your baby is sick, please call 999 or go to your local A&E without delay.

We can’t treat any of the following:

  • COVID-19
  • Heart attacks or strokes
  • Chest pain
  • Dental issues
  • Major trauma
  • Severe head injuries
  • Pregnancy related conditions
  • Mental health conditions, such as anxiety or depression
  • Poisoning or medication overdose
  • Acutely unwell children

The Urgent Care Clinic can only treat minor injuries and illnesses. In the event of an emergency, call 999 and ask for an ambulance.

If you think you are having a heart attack or stroke, please call 999 or go to your local A&E.

Opening times

The clinic is open Monday to Friday 8am – 8pm (last appointment at 7pm), and weekends 8am – 6pm (last appointment at 5pm).

Our fees

We offer a range of treatments including vaccinations and minor procedures. Have a look at our treatments and price list.

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Our specialists

We’re proud to be the chosen hospital for some of the world’s leading consultants. Our consultants cover a wide range of specialisms and are committed to our values as a hospital.

urgent care patient

Some of our patient feedback

“Super quick efficient service with approachable doctors who are professional and have always resolved my health issues, from needing basic antibiotics to swift referrals to the consultants upstairs.” – March 2022

“I felt reassured that the doctor had carefully considered possibilities and acted accordingly.” -March 2022

“The doctor was superb as were all the nurses thank you. Friendly reassuring. The reception were polite and professional.” – March 2022*

*HWA Picker Patient Satisfaction Survey Q1 2022



165 years of compassion and excellence supporting St. John’s Hospice

St John's Hospice Reception

Our charity

St John’s Hospice offers free palliative and respite care to over 4,500 patients and their families, across seven London boroughs, every year. The Hospice couldn’t offer its essential services without the support from St John & St Elizabeth Hospital. 

Patient information

Are you thinking about visiting St John & St Elizabeth Hospital? Find all the information you need about our services, specialists, coming into Hospital, and payment.