Contact number: 020 7432 8300
Private Urgent Care in London when you need it most
Walk-in urgent care for minor injuries, everyday accidents, injuries and illnesses. We see adults and children aged one and up.
At St John & St Elizabeth Hospital’s Urgent Care Centre, we offer prompt, walk-in medical attention for minor, non-life-threatening injuries and illnesses affecting adults and children over the age of one. Conveniently located at the front of the hospital in St John’s Wood, our clinic operates seven days a week, ensuring you receive timely care without the need for an appointment.
You’ll pay a fee for an initial consultation with a doctor, and if you need any scans, tests, or further treatment, these will be charged extra. If you have health insurance, you can ask your provider for treatment authorisation at this point. If not, we will let you know how much any further treatment will cost, so you can consider the options for paying for yourself.
The Urgent Care Clinic can only treat minor injuries and illnesses. In the event of an emergency, or if you think you are having a heart attack or stroke, call 999 and ask for an ambulance.
Please note we do not accept ambulances at the Urgent Care Clinic.
Book your appointment online
You can now book your appointment at our Urgent Care Centre in London quickly and securely using our online booking system. While we continue to offer a walk in service, booking online helps you choose a convenient time and plan your visit. Whether you have a minor injury, infection or sudden illness, our team are here to support you. If you would prefer to speak to us, please give us a call so that we can assist.
We can help with a wide range of minor illnesses and injuries, including:
- Fractures, sprains and strains
- Superficial cuts to the face and scalp*
- Burns, cuts and grazes
- Sore throats/ tonsillitis
- Chest infections
- UTIs (urinary tract infection)
- Stomach aches
- Ear infection
- Kidney stones
*If a patient presents with a deep cut or laceration, our Urgent Care Clinic team will assess them promptly and, in some cases, will refer them to a plastic surgeon for suturing (stitching).
This may mean waiting, returning at another time or being referred to an alternative unit. Please rest assured these clinical decisions are made thinking of you and the safest option available. Central to this decision making is the best possible cosmetic outcome to help to minimise long-term scarring.
We can’t treat any of the following:
- Heart attacks or strokes
- Chest pain
- Dental issues
- Major trauma
- Head injuries
- Pregnancy related conditions
- Mental health conditions, such as anxiety or depression
- Poisoning or medication overdose
- Acutely unwell children and adults
- Loss of consciousness
- Severe hypertension (severe high blood pressure)
- Road traffic accidents
We can’t treat children under the age of one, or children that are acutely unwell. If your baby is sick, please call 999 or go to your local A&E without delay.
Please note we cannot accept ambulances at the Urgent Care Centre.
Easy referral to private consultants and diagnostic scans
Our experienced medical team is equipped to handle a variety of conditions, from fractures and burns to infections and stomach ailments. With on-site access to diagnostic services like X-rays, ultrasounds, CT scans, and MRIs, patients are able to obtain test results and treatment quickly. Whether you’re seeking immediate medical attention or follow-up care, our Urgent Care Clinic provides the high-quality, patient-centered service that St John & St Elizabeth Hospital is known for.
Opening times
Located at the front of the hospital in St John’s Wood, just a short walk from St John’s Wood tube station, our Urgent Care Clinic is easily accessible from nearby areas including Maida Vale, Hampstead, Swiss Cottage, and Marylebone.
Our opening times are:
Monday to Friday: 8am – 8pm (last patient seen at 7pm)
Saturday & Sunday: 8am – 6pm (last patient seen at 5pm)
Please note that on rare occasions when dealing with medical emergencies, we may be temporarily unable to accept patients. Your safety, as our patient, is always our priority. We apologise for any inconvenience and appreciate your understanding.
Our fees:
Doctor Consultation: £130
Nurse Consultation: £70
Pathology profile: from £123
Heart trace – ECG: £71
All fees incur consultation charges on top of treatment fees.
Plaster casts and back slabs (upper limb): from £74
Plaster casts and back slabs (upper limb): from £95
Air select walker boots (short): £135
Air select walker boots (long): £170
Crutches: £38
Wrist Splint: £46
Sling: £46
All fees incur consultation charges on top of treatment fees.
Urgent Care Centre at HJE – Watch our video
In this video, you can find out more about how to access treatment at our walk-in Urgent Care Clinic Located at the front of the hospital, the Urgent Care Clinic is open 7 days a week and offers almost instant access to doctors.
Patient Information
We recognise that coming into hospital for urgent care can feel stressful, particularly when you or a loved one requires urgent medical attention. At St John & St Elizabeth Hospital, our urgent care service is designed to provide prompt medical attention for minor injuries and illnesses in a calm and supportive environment. Open seven days a week, our walk-in service offers rapid access to a doctor consultation without the long waits often experienced in a busy emergency department.
Notice about note taking software
Before we proceed with your appointment, we want to inform you about an important aspect of how we document our consultations. The doctors utilise a note taking tool called Heidi to accurately and efficiently capture the details of your consultation. Heidi ensures that the doctors can focus more on the patients and less on manual note taking, enhancing the quality of care you receive. Please inform your doctor if you would like to opt out of the use of Heidi during your consultation.
Urgent Care Clinic London FAQ's
St John & St Elizabeth Hospital is based in St John’s Wood (NW8), near Regent’s Park and Abbey Road Studios. Our urgent care centre is conveniently located at the front of the hospital and easily accessible from nearby areas such as Hampstead (NW3) and Kilburn (NW6).
By Tube:
St John’s Wood station (Jubilee Line) is a 5-minute walk from the hospital.
By Bus:
Wellington Road: Routes 13, 46 and 113 stop near St John’s Wood Underground Station, just a short walk from the hospital.
Abbey Road: Routes 139 and 189 stop near the junction where Grove End Road becomes Abbey Road, providing easy access.
By Car:
From NW3 or NW6, use Finchley Road or Kilburn High Road for a direct route.
An urgent care clinic is a healthcare service designed to provide urgent medical attention for non-life-threatening injuries and illnesses that require treatment but do not need emergency treatment in an emergency department.
Our urgent care service supports patients who need prompt medical attention for everyday accidents, infections and minor injuries and illnesses, without the long waits often associated with emergency care.
Our urgent care clinic service provides prompt medical attention for minor injuries and illnesses affecting adults and children aged one and over.
The urgent care centre offers a walk-in service seven days a week, giving patients fast access to a doctor consultation without the need for an appointment. We deliver treatment in a calm hospital environment.
Our urgent care centre treats minor injuries such as fractures, sprains, strains, superficial cuts, burns and suspected broken bones. We also treat minor illnesses, including sore throats, chest infections, stomach aches, ear infections, kidney stones and urinary tract infections.
We cannot treat life-threatening emergencies such as heart attacks, strokes, severe bleeding, medication overdose or loss of consciousness. In these cases, you must call 999 immediately.
During your visit to the urgent care centre, you will have an initial consultation with a doctor. If required, further treatment, diagnostic tests or scans can be arranged on site.
If your condition requires further treatment or referral to specialist services within the hospital, our team will guide you through the next steps and arrange appropriate follow-up care where needed.