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COVID-19 update:  Our hospital is still fully open for appointments and admissions, however visitors are not permitted.

Trauma Unit

Our Trauma Unit offers an emergency service for the older person with a likely hip fracture following a fall.  This is a 24 hour, 7 days a week, multidisciplinary service with Consultant Orthopaedic Surgeons, Consultant Physicians, nurses, physiotherapist and occupational therapists all working together to treat the cause of the fall as well as getting the patient home as quickly as possible.

Trauma Unit

Our Trauma Unit offers an emergency service for the older person with a likely hip fracture following a fall.  This is a 24 hour, 7 days a week, multidisciplinary service with Consultant Orthopaedic Surgeons, Consultant Physicians, nurses, physiotherapist and occupational therapists all working together to treat the cause of the fall as well as getting the patient home as quickly as possible.

This service was designed to reduce the pressure on casualty departments by providing a direct admission facility for people seeking private healthcare.

One particular feature of this service is that we also investigate the reason for the fall. It is not always due to a simple trip, often it is caused by a medical problem such as low blood pressure or heart disease. By involving the Consultant Physician at the point of admission, we endeavour to reduce the likelihood of readmission to hospital.

Please Note: This service is not suitable for people involved in road traffic accidents or people who have, as a result of their trauma, been knocked unconscious.

How to access the service

One telephone call to the Duty Manager 24 hours a day is all it takes. Call 020 7806 4000 and ask to speak to the 08 bleep holder and we will do everything else.

We do need to speak to a medical practitioner to establish suitability to access the service.

This service is covered by most medical insurance companies.

Other orthopaedic trauma

The Hospital of St John and St Elizabeth’s urgent care centre – Casualty First is able to assess and treat all minor trauma, accidents and acute illness.

This self-paying acute medical centre centre can treat fractures, sprains and other trauma with virtually no waiting time.

If an onward referral is required to a specialist Orthopaedic Consultant, this can be usually be arranged within 24 hours with many appointments taking place the same day.  Onward referrals and further treatment are routinely covered by medical insurance.

Contact us

No appointments are necessary.

Please note that Casualty First does not accept head injuries or major accidents. In the event of an emergency dial 999 and ask for an ambulance.

For further information please call the centre on 020 7432 8300.

Out-of-hours call 020 7806 4000 and ask to speak to the 08 bleep holder who can arrange admission to hospital.

Opening hours

Monday to Sunday: 8.00am – 8.00pm

Casualty First

Casualty First is our urgent care service offering almost instant access to experienced A&E doctors, five days a week. We are proud to offer the highest level of care at Casualty First.

A patient speaking to a receptionist

Patient information

Our Hospital is renowned for providing exemplary levels of care across more than 90 services. From orthopaedics, to urology, ENT, as well as a private GP practice and our urgent care centre, Casualty First, our services are led by some of London’s leading Consultants. For more information, and to find a service suitable for your care, find out more about the services that we offer.

Make an enquiry

If you have any questions relating to treatment options or pricing information then get in touch with us by filling out one of our contact boxes or giving us a call on 020 7432 8300.

Our Appointments Team have a dedicated and caring approach to finding you the earliest appointment possible with the best specialist.

 If you are self-paying you don’t need a referral from your GP for a consultation. You can simply refer yourself* and book an appointment.

If you have medical insurance (e.g. Bupa, Axa PPP, Aviva), you will need to contact your insurer to get authorisation for any treatment and, in most cases, you will require a referral letter from your GP.

If you do not have a GP, then we have an in-house private GP practice that you can use. Alternatively we can suggest the most appropriate course of action for you to take, given your location and individual circumstance.

*Please note – for investigations such as X-rays and MRI’s a referral will be required. However, we may be able to arrange this for you through our on-site private GP.

    Make an enquiry

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