COVID-19 update:  Our hospital is still fully open for appointments and admissions, however visitors are not permitted.

Frequently Asked questions

Stroke Unit frequently asked questions

Why choose us?

Our philosophy is based on compassionate, family-focussed care.

At The Stroke Unit, you are treated as an individual and every member of our team sees your recovery and treatment process from your eyes and on an individual basis.

We pride ourselves on our patients feeling relaxed to put their trust and confidence in us, which is crucial to a successful outcome.

When are visiting hours?

Our visiting hours are flexible and we strive to accommodate the needs of family and friends of patients as much as possible.

We have no specific visiting hours as we believe that patients benefit from regular visits from friendly faces.

Does the Stroke Unit offer immediate treatment for a stroke?

The Stroke Unit offers care after the first 6 hours following a stroke.

The Unit does not offer thrombolysis.

If a stroke has taken place within the last 6 hours it is imperative that the patient goes to A&E for thrombolysis.

We do accept patients from other hospitals after they have been treated via A&E.

Will I need a GP referral to be admitted to the Stroke Unit?

If you have private medical insurance your insurer will usually require a GP referral.

If you are self-paying you don’t need a referral from your GP. You can simply refer yourself and book an appointment.

We welcome referrals to the Stroke Unit from GPs, A&E departments and other medical practitioners or with your permission will contact the appropriate medical professionals on your behalf.

The Stroke Care Team assesses each case individually and will advise the appropriate treatment.

How long will I need to stay in Hospital?

The length of stay required for stroke assessment and rehabilitation varies considerably. But rest assured you will be cared for in the best surroundings and by a compassionate, highly trained team of professionals.

If you are claiming through your private medical insurance for your stay, your insurance company will require regular updates, which our admissions department will coordinate.

Do I need to have private medical insurance to be treated at St John & St Elizabeth Hospital?

No, you do not need private medical insurance to be treated by us as we also offer self pay packages for investigations and care after a stroke. Please contact us for more information.

If you do have private medical insurance, it is advisable that you contact your insurance company to check the length of stay allowed for both the initial assessment/treatment phase and for rehabilitation as this varies between insurers. The Stroke Unit is covered by all major insurance companies and is a fully accredited BUPA rehabilitation unit.

Contact the Stroke Unit team on 020 7806 4075 or complete the make an enquiry form below for further information or to book an appointment. We are happy to offer a tour of our facilities before making your decision.

A patient speaking to a receptionist

Patient information

Our Hospital is renowned for providing exemplary levels of care across more than 90 services. From orthopaedics, to urology, our private GP practice and Urgent Care Clinic, our services are led by some of London’s leading Consultants. For more information, and to find a service suitable for your care, find out more about the services that we offer.

Make an enquiry

If you have any questions relating to treatment options or pricing information, get in touch with us by filling out one of our contact boxes or giving us a call on 020 7806 4075.

Our Appointments Team have a dedicated and caring approach to finding you the earliest appointment possible with the best specialist.

If you are self-paying you don’t need a referral from your GP for a consultation. You can simply refer yourself* and book an appointment.

If you have health insurance (e.g. Bupa, Axa Health, Aviva), you will need to contact your insurer to get authorisation before any treatment, and in most cases you will also require a referral letter from your GP.

If you are not registered with a GP, we have an in-house private GP practice you can use. Alternatively, we can suggest the most appropriate course of action for you to take, given your location and individual circumstances.

*Please note – for investigations such as X-rays and MRIs, a referral will be required. However, we may be able to arrange this for you through our on-site private GP.

    Make an enquiry

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