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COVID-19 update:  Our hospital is still fully open for appointments and admissions, however visitors are not permitted.

Casualty First frequently asked questions

Our Casualty First FAQ section is a collection of common questions that our team receives. If you have a question that is not answered below then we recommend contacting us by calling 020 7432 8300.

FAQ's

Do I need an appointment?

Yes. To make an appointment please call 0207 4328 300. We are open from 8 am – 6 pm Monday to Friday.

How long will I have to wait?

On average patients wait less than 10 minutes.

What conditions are treated?

Casualty First is able to provide treatment for minor accidents, injuries and illnesses, such as:

  • Sports injuries
  • Fractures, soft tissue injuries, sprains and strains
  • Wounds, wound closure and burns
  • Cuts and grazes
  • Ear, nose and throat conditions
  • Gynaecological conditions
  • Respiratory and chest complaints
  • Stomach, bowel and bladder problems
  • Eye conditions
  • Ear consultation and ear syringing
  • Flu vaccines
  • Travel vaccinations and advice
  • Renal colic
  • Plus many other medical issues on a walk-in basis

*If you think that you are having a heart attack or stroke please call 999 or attend your local NHS A&E.

What ages do you treat?

Our experienced Urgent Care doctors are able to treat anyone above the age of 1.

How much does a walk-in consultation cost?

A consultation with a Casualty First doctor costs £100; extra treatment will incur further charges. Please find our full list of charges here.

Further treatment may be covered by your health insurance if our doctors refer you to specialist Consultants.

What if my condition cannot be treated by Casualty First?

At Casualty First we are able to assess all minor injuries, accidents and illnesses on a walk-in basis. Rest assured that Casualty First is part of the Hospital of St John & St Elizabeth, if further treatment or tests are required, we can directly refer to our services.

Where can I get my prescription from?

Our onsite pharmacy is available to collect your prescription; it is located within the same building as Casualty First.

What are the opening hours?

Casualty First is open from 8 am – 6 pm Monday to Friday.

*please note that during extremely busy periods, patients requiring more extensive assessment may not be able to accepted close to the closing times of 6 pm.

How do I get to Casualty First?

We are just 2 minutes walk from St John’s Wood Underground Station (Jubilee Line).

  • Bus routes 13, 46, 82 and 113 pass along Wellington Road. The nearest stop is just before St John’s Wood Underground Station.
  • Bus routes 46 and 187 go along Circus Road. The bus stop is close to the Hospital’s Circus Road entrance.
  • Bus routes 139 and 189 go along Abbey Road. The nearest stop is at the point that Grove End Road becomes Abbey Road.
A patient speaking to a receptionist

Patient information

Our Hospital is renowned for providing exemplary levels of care across more than 90 services. From orthopaedics, to urology, ENT, as well as a private GP practice and our urgent care centre, Casualty First, our services are led by some of London’s leading Consultants. For more information, and to find a service suitable for your care, find out more about the services that we offer.

Make an enquiry

If you have any questions relating to treatment options or pricing information then get in touch with us by filling out one of our contact boxes or giving us a call on 020 7432 8300.

Our Appointments Team have a dedicated and caring approach to finding you the earliest appointment possible with the best specialist.

 If you are self-paying you don’t need a referral from your GP for a consultation. You can simply refer yourself* and book an appointment.

If you have medical insurance (e.g. Bupa, Axa PPP, Aviva), you will need to contact your insurer to get authorisation for any treatment and, in most cases, you will require a referral letter from your GP.

If you do not have a GP, then we have an in-house private GP practice that you can use. Alternatively we can suggest the most appropriate course of action for you to take, given your location and individual circumstance.

*Please note – for investigations such as X-rays and MRI’s a referral will be required. However, we may be able to arrange this for you through our on-site private GP.

    Make an enquiry

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