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COVID-19 update:  Our hospital is still fully open for appointments and admissions, however visitors are not permitted.

Appointment Only Urgent Care Centre for Adults and Children from Age One

Located at the front of the Hospital, Casualty First is our private urgent care clinic in London. It’s open 7 days a week and offers almost instant access to experienced A&E doctors.

Casualty First prides itself on offering the same friendly, five-star family service provided at our hospital and the same ultimate standards of care.

Urgent care when you need it most

We are a self-pay service for minor accidents, injuries and illnesses, allowing patients, including children from the age of one year, to avoid NHS queues.

Patients are seen by a fully qualified doctor and pay a fee for an initial consultation with further charges for extra treatment if necessary.

Casualty First is open Monday to Friday 8am – 8pm (last patient at 7:30pm) , and weekends 8am – 6pm (last patient at 5:30pm) for urgent care and offers easy access to experienced urgent care doctors all under one roof in our luxurious, private hospital in St John’s Wood, London. The service operates on an appointment only basis, with most appointments scheduled the same day.

Please note that Casualty First does not accept head injuries or major accidents. In the event of an emergency, dial 999 and ask for an ambulance. If you think you are having a heart attack or stroke, please call 999 or attend your local NHS A&E.

Payment information

Find out all you need to know about funding treatment at Casualty First, from initial consultation to further treatment costs and methods of payment. As a charitable organisation, every visit to Casualty First makes a difference and helps us to support St John’s Hospice.

Our team

We’re proud to be the chosen hospital for some of the world’s leading Consultants. Our Consultants cover a wide range of specialisms and are committed to our values as a hospital. Find out more about our specialists and how they can help you.

Patient testimonial: Mr Greenway’s story

“I was in awe at the speed of treatment offered.”

As his wife had previously used Casualty First in times of need, Julian didn’t hesitate to visit when he first noticed blood in his urine. After seeing Dr Van Nierop at Casualty First, where he was thoroughly examined and sent for extensive tests, an appointment was subsequently made with experienced Urologist Mr Leye Ajayi. Following a CT scan, a tumour was identified in Mr Greenway’s bladder, with surgery arranged for the following day. Mr Greenway was in awe at the speed of treatment and offered the highest praise for Dr Van Nierop, Mr Leye Ajayi and all the staff he encountered within Casualty First and the Hospital.

160 years of compassion and excellence supporting St. John’s Hospice

Make an enquiry

If you have any questions relating to treatment options or pricing information then get in touch with us by filling out one of our contact boxes or giving us a call on 020 7432 8300.

Our Appointments Team have a dedicated and caring approach to finding you the earliest appointment possible with the best specialist.

 If you are self-paying you don’t need a referral from your GP for a consultation. You can simply refer yourself* and book an appointment.

If you have medical insurance (e.g. Bupa, Axa PPP, Aviva), you will need to contact your insurer to get authorisation for any treatment and, in most cases, you will require a referral letter from your GP.

If you do not have a GP, then we have an in-house private GP practice that you can use. Alternatively we can suggest the most appropriate course of action for you to take, given your location and individual circumstance.

*Please note – for investigations such as X-rays and MRI’s a referral will be required. However, we may be able to arrange this for you through our on-site private GP.

    Make an enquiry


    St John's Hospice Reception

    Our charity

    St John’s Hospice offers palliative and respite care to eight London boroughs and over 4000 patients and their families every year, for free. The Hospice couldn’t offer their essential services without the support from St John & St Elizabeth Hospital. Discover more about St John’s Hospice.

    Patient information

    Are you thinking about visiting St John & St Elizabeth Hospital? Find all the information you need on services, specialists, coming into Hospital and payment information. If you have concerns or unanswered questions, contact us.

    Latest articles

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    Find out what we’re doing to keep you safe, read expert articles and interviews with our leading specialist Consultants, learn more about common conditions and get your questions answered.

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