Quality Assurance

At St John & St Elizabeth Hospital we have a robust governance framework that is committed to maintaining the hospital’s high standards. In March 2019 the hospital was awarded CHKS accreditation, confirming we achieved international best practice standards.

In ‘High Quality Care for All’ Lord Darzi explained that quality exists in three domains: patient safety, effectiveness of care and patient experience. At our hospital we would like to echo this statement by aiming to reduce avoidable accidents, continuing to maintain our low infection rates (an exemplary performance), monitoring patient reported outcomes and through the continued analysis patient satisfaction surveys in terms of compassion, dignity and respect in a clean, safe and well managed environment.

A lady having a physiotherapy session

Our services

Find out more about the services we offer, our specialist clinics and our world class Consultants. All of our services are supported by exceptional nursing and dedicated administration teams to ensure your experience is as smooth as possible.

Most patients are referred to us by their GP or another medical specialist. If you would like to self-refer, our friendly team can help guide you through the process. If you have health insurance, make sure to contact your insurer for authorisation before having any treatment with us.

HJE Consultants


St John & St Elizabeth Hospital is renowned for its world class Consultants spanning a range of medical specialties. We’re proud to be the hospital of choice for leading London Consultants who are committed to our values, partnership working and our tradition of care and compassion.

Certifications / Awards

CHKS - Insight for better healthcare logo

The Hospital is has been fully accredited by CHKS for its processes and standards

legislation.gov.uk logo

The Hospital is regulated by the Care Quality Commission in accordance with the Care Standards Act 2000.

The Care Quality Commission is responsible for monitoring the performance of all.

nhs logo

NHS and independent healthcare organisations across England and Wales.

The Association of Independent Healthcare Association (AIHO)

AIHO represents over 200 hospitals that provide services to insured, self-paying and NHS-funded patients. AIHO works with the Care Quality Commission to influence, impact and represent the high standard of quality care members provide patients within an independent healthcare setting.

Putting people first

We are proud of our consistent patient satisfaction results that show that we reach excellence in patient safety, care and experience. Our specialist Consultants, skilled nursing teams and meticulous administrators always work to ensure that your experience is the best it can be. Our mantra ‘Putting People First’, is at the heart of everything that we do.

Online patient questionnaire

Our motto ‘Putting people first’ is integral to providing you with individual, sensitive, safe and comfortable care. We are proud of our patient care and work hard to make your time with us as pleasant as possible.

The Hospital is a registered charity and our profits help fund St John’s Hospice, which cares for over 4,000 terminally ill patients and their families every year, for free. We are always looking for ways to improve our service as we are all committed to achieving excellent standards of care.

To help us identify how we have met your expectations, we would welcome your feedback and would be grateful if you could spare the time to complete our online questionnaire, telling us what you think about how we have looked after you.

    1. Your Admission

    With a rating of 5 being good and 1 being poor please give your opinion of the following:

    Your welcome by reception

    The way we explained your room facilities

    The way we explained the nurse call system

    Your overall opinion of the admission process

    2. Your Nursing Care

    With a rating of 5 being good and 1 being poor please give your opinion of the following:

    Individual attention given

    The response to nurse call

    The amount of information you were provided with

    Our awareness of your condition

    The way your questions were answered

    The way staff made you feel confident in them

    The effectiveness with which we managed your pain

    The overall standard of nursing care

    3. Professional Services

    With a rating of 5 being good and 1 being poor please give your opinion of the following:

    Your consultant Anaesthetist

    Your consultant Physician/Surgeon

    Your Imaging Radiographer

    Your Theatre Staff

    4. Catering

    With a rating of 5 being good and 1 being poor please give your opinion of the following:

    Menu content

    The correctness of your order

    The promptness of service

    The temperature of food

    Food quality (nutritious, tasty, flavoursome)

    The friendliness/helpness of catering staff

    Your overall impression of catering

    5. Your accommodation

    With a rating of 5 being good and 1 being poor please give your opinion of the following:

    Room facilities (TV, radio etc)

    Room cleanliness

    Bathroom facilities

    Bathroom cleanliness

    Care of visitors

    The friendliness/helpfulness of housekeeping staff

    Your accommodation

    6. Going home

    With a rating of 5 being good and 1 being poor please give your opinion of the following:

    Assistance with planning your departure

    Instructions for aftercare

    Your overall opinion of the discharge process

    7. General questions

    With a rating of 3 Yes Completly, 2 being Yes to some extent and 1 no please give your opinion of the following:

    Were you involved as much as you wanted to be in decisions about your care?

    Were you given enough privacy when discussing your condition or treatment?

    If you had administrative queries did we deal with them efficiently?

    Did you feel you were treated with respect and dignity while you were in Hospital?

    Were you told who to contact if you were worried about your condition or treatment after you left Hospital?

    8. Overall

    Please answer the questions below:

    Overall rating of quality of care

    About you

    If you would like to discuss any aspect of your care please contact Matron, Christine Malcolmson on 0207 806 4097

    Reply Contact Details

    Please add your name and address only if you want a reply to issues raised.