Payment Information

If you are self-funding you do not have to wait to make an appointment with one of our specialists today. We offer competitive rates for the services available and have renowned Consultants consulting and operating at the Hospital.

Consultation

If you are coming in for a consultation, this fee is set by your Consultant. Please contact your Consultant’s office and they will be able to advise you how much the initial consultation will cost. All Consultant fees are to be settled directly with their office and are separate from the Hospital.

Outpatient and diagnostics

To help the Consultant find a diagnosis or investigate your symptoms further, they may refer you for additional testing. You may be asked to undertake a test or investigation in the outpatients department which will incur a fee from both the Hospital and the Consultant. Before undertaking any episode of treatment, you can speak to the Cashiers and they can assist you in providing an estimate for treatment.

If you are referred for other diagnostic services such as imaging, cardiology, physiotherapy, pathology and respiratory you can also obtain an estimate for the treatment you have been asked to undertake from the department.

Please note, the Hospital fees are payable on the day of your treatment. We accept cash and all major credit and debit cards except Diner’s card.

Once your consultation / treatment and or investigation(s) are completed, we ask that you return to the Registration & Cashiers desk where your account will be settled. Should there be any payments that are not recouped on the day of your appointment, an invoice will be sent to you for settlement.

Inpatient/ day case

You can obtain an estimate for treatment for any surgical procedure from our admissions department. They will be able to assist you with any queries you may have.

Depending on the outcome of the consultation, there are two types of packages available for surgery.

We have launched our fixed price packages recently for a number of common procedures. These include Consultant, anaesthetic and Hospital fees.

If this is not suitable for you, we have our deposit prices where individual prices can be tailor-made for the procedure you are going to undertake.

Please note, all surgery fees are payable in advance of your admission. You can make payment by contacting either the admissions department or credit control department.

Payment of a deposit is required for your treatment based on an estimated cost of your treatment. We endeavour to estimate your treatment cost as close as possible to the actual cost. However, your estimated cost will not include certain items such as personal expenses (telephone, guest meals etc), additional procedure or investigations. These exclusions will clearly be indicated in our letter of admission confirmation.

If we over-estimate your treatment cost, a refund will be issued to you shortly after your discharge from Hospital.

If your deposit proves to be insufficient to cover the actual cost of your treatment a bill will be sent to you to settle.

While you are an inpatient we may ask you to top up your deposit if we identify that additional treatment has been necessary and the deposit appears unlikely to be adequate.

If you are insured we advise that you contact your medical insurance company as soon as possible to obtain authorisation. Most insurance companies will require a referral letter from your GP to authorise any further treatment. If you require any further treatment following on from your consultation, whether it be in an outpatient or inpatient setting you will need to keep your insurance company informed every step of the way to check on coverage. Insurance policies vary and not all treatment is covered which is dependant on the level of cover you have taken out.

Outpatient

If you are coming for a consultation you will need to undertake the following steps –

• Contact your GP to get a referral letter to a specialist.
• Call your insurance company and advise that your GP has referred you for treatment. You may have to send in a copy of this referral letter to your insurance company. You will need to advise them of the Consultant whom you are coming to see. If you require assistance in finding a specialist you can either look at our online Consultant directory or call our Outpatients department who will assist you.
• Once your treatment has been approved, your insurance company will issue you with an authorisation number or a letter of guarantee. Please bring this with you to all visits at the Hospital.

In some instances you may need to complete a claim form after your appointment. You will need to liaise with your GP and Consultant for the completion of this form.

If an authorisation number is not available, we will ask you to personally settle your account and reclaim the cost of care from your insurer.

If there is any shortfall on your account following settlement from the insurance company; you will be invoiced either from your insurance company or via the Hospital’s account department.

Inpatient/ day case

If you are required to undergo a surgical procedure, you will need to speak to your insurance company to confirm authorisation. They will ask you for details of the operation that will include length of stay and also the type of treatment. Your consultant will issue you with a CCSD code which you will need to give to your insurers. The CCSD schedule assigns a code to every type of surgery and is recognised by all insurance companies. Please contact your Consultant’s office if you require any further information.

You are required to contact your insurer before you are admitted to the hospital to establish your level of cover including hospital coverage as conditions and level of cover vary.

Your admission booking cannot be confirmed without an authorisation from your insurer.  No authorisation means you will have to pay for your treatment and as such will be required to pay a deposit.(see paying your own bill)

The Hospital has an agreement with all the major insurance companies.  Bills for authorised treatment will be sent to your insurer for settlement.

You are responsible for any charges that may be declined by your insurer.

Your Consultant or GP may be required to complete a form which you must obtain from your insurance company.

Please note that some items such as telephone calls, take home medication, physiotherapy or visitor refreshments may not be covered by your insurer. You will be invoiced for these items directly by our accounts department.

If you have any questions, please do not hesitate to contact our admissions department.

Important notes

While the Hospital may invoice your insurance company or sponsor directly, it is your responsibility to ensure that claims are processed promptly. Should you have any questions relating to the payment of your account, let us know and we will get an appropriate person to answer your queries.

Sponsor paying your bill

The hospital can only accept UK based companies for sponsorship. Most Embassies are accepted as sponsors. You should therefore ensure that your sponsorship has been accepted before your admission/treatment otherwise you will be treated as a self paying patient. If you require an interpreter you will need to arrange one yourself or via your sponsoring body. If you need any assistance, our admissions team will be able to provide you with a contact number.

Outpatient

The Hospital has direct settlement arrangements with some organisations that may be paying the cost of your treatment.  In these cases a letter of guarantee must be presented to the Cashiers.

Such guarantee letters must clearly indicate level of financial cover the firm is accepting and patient’s responsibility if any.

If such letter is not produced at the time of your treatment you will have to pay the cost before you leave the hospital.

If we are notified of any shortfalls in your treatment, our accounts department will invoice you directly for payment.

Inpatient/ day case

If a sponsoring organisation is paying for your treatment you should send in a letter from the sponsoring organisation that clearly states your level of cover in advance of your admission to avoid any inconvenience on your admission day.

If such letter is not received before admission you will be asked to settle your own account (see paying your own bill).

You are responsible for any charges your sponsor does not settle.

Important notes

While the Hospital may invoice your insurance company or sponsor directly, it is your responsibility to ensure that claims are processed promptly. Should you have any questions relating to the payment of your account, let us know and we will get an appropriate person to answer your queries.

You can make a payment to the Hospital in the following ways:

Payment by credit/debit card

• Via our Secure Payment Line
• Call our 24 hour automated payment line on 0330 008 2189 to make a secure payment with a credit or debit card by phone.
• Please have your Patient Number or Invoice Number and card details ready to quote.
• The Hospital accepts all the major credit/debit cards such as Amex, Visa, Mastercard or Switch. Please note we do not accept Diner’s Card.

Payment online:

• Pay by credit or debit card on our secure portal https://hje.mysecurepay.co.uk or by visiting www.hje.org.uk and on the menu listed select ‘patient’ and click on ‘Pay Your Invoice Online’.

Payment by cheque

• Cheques should be made payable to Hospital of St. John & St. Elizabeth and must be received 10 days in advance of your inpatient admission.
• Cheques payment will be accepted to pay for your Outpatients consultation and treatment on the day of your appointment.
• If you are paying a deposit within less than seven days of your admission you must pay by bankers draft cheque.

Paying by bank transfer

• Quote our sort code 20-00-00 and our bank account number 53925943 and your patient or invoice number. Payments can take up to three working days to reach us, we also accept Faster Payments.
• If you are making a payment via bank transfer from abroad, our bank details can be obtained from our admissions office (0203 370 1002) or from the Hospital Cashier (0330 008 2189).

The Hospital endeavours to make your bill as understandable as possible.

Hospital fees: outpatient

• Where possible, we will try to put all charges of the various departments you have visited on the day of your treatment on one bill. Otherwise you will have separate bills for each department with a list of treatments you have had on the day.

Hospital fees: day case

• Every treatment you have had will be listed and costed. The Nursing and Accommodation charge is costed per hour based on how long you have stayed. The number of hours you have stayed will be shown on your bill as a quantity.
• There will be additional nursing charges if your stay exceeds the agreed duration – normally 5 hours. This is measured by the hour.
• Any miscellaneous items such as telephone or catering services will be listed individually along with their prices.
• Should you require explanation of charges on your bill, you can contact Daycase Billing on 020 7806 4055.

Hospital fees: inpatient

• Every treatment you have had will be listed and costed. The Nursing and Accommodation charge is entered once showing charging date as admission date and quantity the duration of your stay.
• Any miscellaneous items such as telephone or catering services will be listed individually along with their prices.
• Your charges are listed in date order. While you are an inpatient we may provide you with an interim bill if you ask us to do so.
• Should you require explanation of charges on your bill, you can contact the Inpatient Billing Manager on 020 7806 4055.

Medical fees

• Every treatment you have had will be listed and costed. The Nursing and Accommodation charge is entered once showing charging date as admission date and quantity the duration of your stay.
• Consultants are not employed by the hospital and therefore their fees are not normally included in the Hospital’s account.
• If you are insured and your Consultant requested your medical fees to be included in the hospital account we will do so. Such fees are shown separately on your bill.
• If you have any concerns on your medical fees you need to speak to your Consultant.