Find all the information you’ll need before coming to Hospital for treatment. Learn more about making an appointment, our luxurious accommodation and our exceptional facilities.
Founded in 1856, St John & St Elizabeth Hospital is one of the UK’s largest independent charitable hospitals. Our commitment to our patients is in the quality of our care, the range of our services and the quality of our consultants and staff.
Make an appointment, find our contact details and have your say by providing feedback. You’ll also find information on where to find us and how to get here.
Find the useful information for Medical Practitioners, including information on patient referrals, careers, education and more.
St John & St Elizabeth Hospital is renowned for its highly specialised clinics that provide exemplary care for patients. Our expert Consultants cover the full range of specialties and are able to treat almost any medical condition.
We’re proud to be the chosen Hospital for some of the world’s leading Consultants. Our specialist Consultants cover a wide range of specialisms and are committed to our values as a Hospital.
COVID-19 update: Our hospital is still fully open for appointments and admissions, however visitors are not permitted.
Thank you for choosing St John & St Elizabeth Hospital. Here you’ll find everything you need to know about how to fund your treatment.
Find out more on how your treatment can be funded via self-pay options, medical insurance or through a third party sponsor such as an embassy or company.
Alternately, if you are already a patient, you can easily make a payment online by clicking the button below.
If you choose to self-pay you will be given full transparency of costs and self-pay options from the very beginning of your journey, starting with your first consultation with us. We offer competitive rates and the highest level of care with our specialist Consultants.
Our Admissions Team will work closely with you to ensure you have all the information you need to communicate to your insurer. This ensures that your treatment with us goes as smoothly as possible.
If your treatment will be funded by a third party, you can find out what you need to know about payment via a company or embassy before your admission and treatment with us.
We are an independent charitable Hospital. Our charitable status comes from the support that we give to our on site Hospice, St John’s. Every appointment and admission to the Hospital means that we can continue to reinvest our profits into the Hospice, which helps to keep vital services running for patients at the end of their life, or those who seek respite care.
We also reinvest profits into the Hospital to continually improve the facilities and ensure we are able to keep up to date with the latest innovative technologies, and attract the very best Consultants.
If you are self-funding you do not have to wait to make an appointment with one of our specialists today. We offer competitive rates for the services available and have renowned Consultants consulting and operating at the Hospital.
If you are coming in for a consultation, this fee is set by your Consultant. Please contact your Consultant’s office and they will be able to advise you how much the initial consultation will cost. All Consultant fees are to be settled directly with their office and are separate from the Hospital.
To help the Consultant find a diagnosis or investigate your symptoms further, they may refer you for additional testing. You may be asked to undertake a test or investigation in the outpatients department which will incur a fee from both the Hospital and the Consultant. Before undertaking any episode of treatment, you can speak to the Cashiers and they can assist you in providing an estimate for treatment.
If you are referred for other diagnostic services such as imaging, cardiology, physiotherapy, pathology and respiratory you can also obtain an estimate for the treatment you have been asked to undertake from the department.
Please note, the Hospital fees are payable on the day of your treatment. We accept cash and all major credit and debit cards except Diner’s card.
Once your consultation / treatment and or investigation(s) are completed, we ask that you return to the Registration & Cashiers desk where your account will be settled. Should there be any payments that are not recouped on the day of your appointment, an invoice will be sent to you for settlement.
You can obtain an estimate for treatment for any surgical procedure from our admissions department. They will be able to assist you with any queries you may have.
Depending on the outcome of the consultation, there are two types of packages available for surgery.
We have launched our fixed price packages recently for a number of common procedures. These include Consultant, anaesthetic and Hospital fees.
If this is not suitable for you, we have our deposit prices where individual prices can be tailor-made for the procedure you are going to undertake.
Please note, all surgery fees are payable in advance of your admission. You can make payment by contacting either the admissions department or credit control department.
Payment of a deposit is required for your treatment based on an estimated cost of your treatment. We endeavour to estimate your treatment cost as close as possible to the actual cost. However, your estimated cost will not include certain items such as personal expenses (telephone, guest meals etc), additional procedure or investigations. These exclusions will clearly be indicated in our letter of admission confirmation.
If we over-estimate your treatment cost, a refund will be issued to you shortly after your discharge from Hospital.
If your deposit proves to be insufficient to cover the actual cost of your treatment a bill will be sent to you to settle.
While you are an inpatient we may ask you to top up your deposit if we identify that additional treatment has been necessary and the deposit appears unlikely to be adequate.
If you are insured we advise that you contact your medical insurance company as soon as possible to obtain authorisation. Most insurance companies will require a referral letter from your GP to authorise any further treatment. If you require any further treatment following on from your consultation, whether it be in an outpatient or inpatient setting you will need to keep your insurance company informed every step of the way to check on coverage. Insurance policies vary and not all treatment is covered which is dependant on the level of cover you have taken out.
If you are coming for a consultation you will need to undertake the following steps –
In some instances you may need to complete a claim form after your appointment. You will need to liaise with your GP and Consultant for the completion of this form.
If an authorisation number is not available, we will ask you to personally settle your account and reclaim the cost of care from your insurer.
If there is any shortfall on your account following settlement from the insurance company; you will be invoiced either from your insurance company or via the Hospital’s account department.
If you are required to undergo a surgical procedure, you will need to speak to your insurance company to confirm authorisation. They will ask you for details of the operation that will include length of stay and also the type of treatment. Your consultant will issue you with a CCSD code which you will need to give to your insurers. The CCSD schedule assigns a code to every type of surgery and is recognised by all insurance companies. Please contact your Consultant’s office if you require any further information.
You are required to contact your insurer before you are admitted to the hospital to establish your level of cover including hospital coverage as conditions and level of cover vary.
Your admission booking cannot be confirmed without an authorisation from your insurer. No authorisation means you will have to pay for your treatment and as such will be required to pay a deposit.(see paying your own bill)
The Hospital has an agreement with all the major insurance companies. Bills for authorised treatment will be sent to your insurer for settlement.
You are responsible for any charges that may be declined by your insurer.
Your Consultant or GP may be required to complete a form which you must obtain from your insurance company.
Please note that some items such as telephone calls, take home medication, physiotherapy or visitor refreshments may not be covered by your insurer. You will be invoiced for these items directly by our accounts department.
If you have any questions, please do not hesitate to contact our admissions department.
While the Hospital may invoice your insurance company or sponsor directly, it is your responsibility to ensure that claims are processed promptly. Should you have any questions relating to the payment of your account, let us know and we will get an appropriate person to answer your queries.
The hospital can only accept UK based companies for sponsorship. Most Embassies are accepted as sponsors. You should therefore ensure that your sponsorship has been accepted before your admission/treatment otherwise you will be treated as a self paying patient. If you require an interpreter you will need to arrange one yourself or via your sponsoring body. If you need any assistance, our admissions team will be able to provide you with a contact number.
The Hospital has direct settlement arrangements with some organisations that may be paying the cost of your treatment. In these cases a letter of guarantee must be presented to the Cashiers.
Such guarantee letters must clearly indicate level of financial cover the firm is accepting and patient’s responsibility if any.
If such letter is not produced at the time of your treatment you will have to pay the cost before you leave the hospital.
If we are notified of any shortfalls in your treatment, our accounts department will invoice you directly for payment.
Inpatient/ day case
If a sponsoring organisation is paying for your treatment you should send in a letter from the sponsoring organisation that clearly states your level of cover in advance of your admission to avoid any inconvenience on your admission day.
If such letter is not received before admission you will be asked to settle your own account (see paying your own bill).
You are responsible for any charges your sponsor does not settle.
Important notes
While the Hospital may invoice your insurance company or sponsor directly, it is your responsibility to ensure that claims are processed promptly. Should you have any questions relating to the payment of your account, let us know and we will get an appropriate person to answer your queries.
You can make a payment to the Hospital in the following ways:
Payment by credit/debit card
Payment by cheque
Paying by bank transfer
The Hospital endeavours to make your bill as understandable as possible.
Your treatment with St John & St Elizabeth Hospital makes a difference to someone’s life. Every patient, every appointment, every treatment carried out at our Hospital helps us to fund our on-site Hospice. St John’s Hospice provides palliative and respite care to more than 4000 patients and their families every year, for free. The Hospice continues to support bereaved families whose loved one received treatment with us once they’re gone.
Without our patients it wouldn’t be possible to support the vital services that St John’s Hospice offers.
If you can’t find the information you’re looking for or if you would like to make an enquiry, we’re here to guide you through payment options. We want your experience with us to be as stress-free as possible, and most importantly we want to get you back to full health as quickly as we can. If you have unanswered questions or want to know more about how you can fund your treatment, contact us.