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COVID-19 update:  Our hospital is still fully open for appointments and admissions, however visitors are not permitted.

Patient & Visitor Guide

If you are a patient coming to the Hospital for treatment, or if you are accompanying or visiting a patient, here is everything you need to know before visiting us.

If you have any questions left unanswered, please don’t hesitate to contact us. We are here to make your Hospital visit as comfortable as possible.

Smiling patient with a Consultant

Coming into Hospital

We have put together this useful guide to help you understand what will happen when you come into the Hospital either as an outpatient or an inpatient. You can rest assured you will be safe hands under the care of our exceptional specialists and dedicated nursing team. 

St John's Wood Bus

Transportation

Rail connections
We are just three minutes walk from St John’s Wood underground station (Jubilee Line).

We are also a 15 minute walk from Maida Vale underground station (Bakerloo Line), and a 25 minute walk from Baker Street Station (Bakerloo, Jubilee, Circle, Hammersmith & City and Metropolitan Line).

Bus connections
Bus routes 13, 46 and 113 pass along Wellington Road. The nearest stop is just before St. John’s Wood Underground Station. The 187 bus route goes along Circus Road, which stops a short 3 minute walk from the main hospital entrance. Bus routes 139 and 189 travel along Abbey Road. The nearest stop is at the point that Grove End road becomes Abbey Road.

Car parking
There is a Public Car Park on Kingsmill Terrace (just off Acacia Road) with prices starting at £3.50 for one hour and limited metered parking in the surrounding streets.

A nurse speaking to a female patient

The admission process

When you arrive, come to the main entrance in Grove End Road and notify the receptionist of your arrival. A member of the Admissions Team will show you to your room where you will meet your nurse who will help you settle in.

Once you are settled, essential medical information will be taken and you will be given the opportunity to discuss your procedure with a member of the medical team. Any queries you may have regarding your treatment will then be answered.

Although your consultant is not in the Hospital day and night, we have a team of specialist registrars who remain in the Hospital 24 hours a day and are in close contact with your consultant at all times.

During your stay, you may come into contact with a range of clinical specialists including radiographers, physiotherapists, occupational therapists and cardiac technicians. All staff are highly trained in their area of specialty ensuring the very best in service and care. Any staff visiting your room will all have ID showing their name and their role within the Hospital.

Contact us

If you have any questions left unanswered after reading our patient and visitor guide, don’t hesitate to get in touch with our admissions team who will be happy to help answer questions, reassure you about your say or give advice on payment information.

You can contact our admissions team by calling 0207 806 4000 or by completing the enquiry form to the right.

    Make an enquiry

    Ensuite bedroom

    Accommodation & facilities

    As well as offering the highest quality of care, we want all of our patients to feel comfortable in their surroundings whilst visiting us for treatment. That’s why we have more than 60 patient beds in individual rooms with en-suite bathrooms, bluetooth controlled air conditioning, stylish fixtures and fittings and smart TV’s, all recently refurbished to exceptionally high standards.

    The treatment provided at St John & St Elizabeth Hospital was amazing. Everything that happened after I entered the Hospital was carried out to make certain I was comfortable, safe and receiving the best care possible

    Allison Wainman, 2020, patient testimonial

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    Quality assurance

    Our governance team is committed to ensuring that the Hospital’s highest standards are maintained throughout. Our high quality of care is based on patient safety, effectiveness of care and patient experience, and measured by monitoring patient reported outcomes and through the continued analysis of regular patient satisfaction surveys.