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COVID-19 update:  Our hospital is still fully open for appointments and admissions, however visitors are not permitted.

Accessing Your Health Records

As a patient, accessing your health records can be done by submitting a subject access request. If you are a relative or carer of one of our patients and you wish to access their medical records, you must have consent from the patient to submit a request. Let us guide you through the process of submitting a subject request.

Frequently asked questions

How do I make a request?

To help us with the handling of your request (including requests for X-Ray records from our Imaging Department), please complete the Application for Access to Health Records and we will provide you with a copy of your records within one calendar month.

Please send this, along with the necessary identification, to the following address:

PA to the Chief Nursing Officer,
Hospital of St John & St Elizabeth,
60 Grove End Road,
St John’s Wood,
London
NW8 9NH

Please remember to indicate on the form which category (or categories) of record you would like us to provide as this may assist with the processing of your request.

If you require access to records/test results of treatment at our Casualty First centre, please request this using the specific Application for Access to Health Records-UCC

We may be required, for complex requests involving significant administrative work, to extend our response time by up to a further two months.  If this is necessary we will let you know within one month of your initial request and we will explain to you the reasons for the extension.

In most cases, we will not charge for providing you with access to your information.  However, it may be necessary for us to charge an administrative fee if you request further copies of your data at a later date.

Accessing other people’s health records

We are not permitted to give access to other people’s health records without their consent.  If you are applying on behalf of another person then this must be indicated on the request form and must be supported by the appropriate authorisation/documentation.

Who do I contact if I have any questions?

If you have any questions, or if you would like to enquire as to the progress of your application, please contact us at the following dedicated email address: myrecords@hje.org.uk

How is my health record used?

If you would like to know more about how we use your personal information or about any of your rights in relation to your data, please consult our Privacy Policy


Accessing your health records

As a patient, accessing your health records can be done by submitting a subject access request. If you are a relative or carer of one of our patients and you wish to access their medical records, you must have consent from the patient to submit a request. 

To begin the process, please complete the Health Record Enquiry Form on this page.  You will then be contacted by a member of our friendly team to discuss your query and ensure we have all of the necessary information required to submit a subject access request.

    Make a Health Records Enquiry


    Confidentiality

    We take personal information and confidentiality very seriously. Health records can only be accessed on a patient’s behalf with evidential consent on a subject access request form. We respect that it is your right to request a second opinion at any time, and if you feel this is necessary, you should speak to your Chief Nurse. In compliance with the Data Protection Act 1998, information will only be shared with a third party with your permission.