Our latest patient satisfaction survey exceeds patient’s expectations
18th July 2019
The Hospital of St John & St Elizabeth has achieved outstanding results in our latest patient satisfaction survey, we are delighted to announce. Nearly 99% of patients, who completed the questionnaire, rated their overall care as ‘good’ or ‘very good.’
Meanwhile, 98% of patients surveyed said they would be ‘likely’ or ‘extremely likely’ to recommend our Hospital, with 97.5% rating the catering experience as ‘good’ or ‘excellent.’
Other key results included:
• 98.5% of patients said they would be ‘likely’ or ‘extremely likely’ to recommend their Consultant
• 97% of patients stated their overall opinion of their accommodation was ‘very good or ‘excellent’
• 96.5% of patients answered ‘yes definitely’ when asked if they felt that they were treated with respect and dignity
• 94.4% of patients answered ‘yes always’ when asked if they had confidence and trust in the nurse treating them
The survey was independently conducted by HWA Consulting, recording the feedback from hundreds of patients, who visited the Hospital between April and June 2019.
CEO Caroline Fox said: “These are wonderful results and show the quality of care we are now offering is making a real difference to our patients’ experience.
“All our success is down to our staff, your teamwork and the wonderful care you give to our patients on a daily basis and it is enabling us to thrive in a difficult market when some of our rivals are struggling.”
The results echo the strong financial performance we have had so far this year. At the end of June we are still tracking ahead of budget, while appointments made to our specialist units via the contact centre are up 50% compared to last year.
Despite opposition from other urgent care centres, Casualty First is showing year on year growth and outpatient attendance is up 6%.
Mrs Fox added: “We must not take anything for granted, but we should all be proud of what we have achieved so far.”
“Caring, compassionate, perfectly orchestrated… The surgeon, the anaesthetist and the whole Hospital of St John & St Elizabeth team are no less than world class for my need.”
“Extremely well organised, helpful & understanding nurses with amazing facilities.”
“From my initial consultation leading up to & the treatment and care I received during my day visit, I would like to thank all staff I have come into contact with.”
“The aftercare, including recovery room was excellent, all the nurses were very attentive and kind.”
“HJE has been ‘my hospital’ for over seven years now & it is always a great experience coming here, even when I have been very ill.”
“Everything went perfectly. The room and everywhere else was spotless.”
“Best experience I ever had in hospital. Went through surgeries in US, Ireland and Luxembourg but the treatment I received in your hospital was incredible.”