20th May 2020
We will ensure this page is regularly updated as the situation with COVID-19 (known as Coronavirus) continues to develop. If you think you might have Coronavirus, please follow the UK Chief Medical Officer’s guidance – stay indoors and contact NHS 111.
Casualty First is now open
We are very pleased to announce that Casualty First is now open. Our doctors and nurses will be available to treat minor injuries, minor illnesses and administer vaccinations.
To protect our patient’s safety, we have implemented a number of infection prevention control measures. This includes operating on an appointment only basis with a free telephone triage before your visit to the hospital.
To make an appointment, please call 02074328300. You will then receive a call back from a doctor for triage.
Casualty First temporary opening times
We are temporarily operating restricted opening times.
- Monday to Friday – 9 am to 5 pm
- Weekends and bank holidays – closed
What changes have been made?
To protect our patient’s safety, we have implemented a number of infection prevention control measures.
- We have marked spaces in the waiting room so that our patients can observe social distancing measures.
- We have implemented additional cleaning to maintain the very highest level of hygiene.
- Casulaty First will accept payment by card, but will not be taking cash. Patient fees remain unchanged.
- Please do not visit the hospital if you think you might have coronavirus
- If you or anyone in your household has had any flu like symptoms within the last 14 days, please self isolate and contact NHS 111 Online.
- If you require urgent medical assistance please call 999.
St John & St Elizabeth Hospital infection prevention control measures
The Hospital Management Team is meeting regularly to look at the impact of COVID-19 on the Hospital and the Hospice, to support staff and keep patients safe. We are particularly fortunate to have Consultant Microbiologists that work within Public Health England and the National Office at Guys & St Thomas’ to advise and support the Hospital as well as a strengthened infection control team.
We will ensure this page is regularly updated as the situation with COVID-19 (known as Coronavirus) continues to develop. If you or a member of your family has any flu like symptoms, please follow Public Health England guidance by self isolating and visiting NHS 111 online.
Public Health England (PHE) has outlined the symptoms of Coronavirus as follows:
- Temperature over 37.5 degrees Celsius (you feel hot to touch on your back or chest)
- A new, continuous cough
- A loss or change to your smell or taste
- Shortness of breath and breathing difficulties.
St John & St Elizabeth Hospital policy
Throughout the COVID-19 pandemic we have been taking additional measures to help protect vulnerable patients in the Hospital and Hospice, as well as the staff caring for them. These measures continue to be in place:
- We are no longer accepting patient visitors, although some exceptions may be made where patients are receiving end of life care. We recognise that this is a potentially distressing time for patients and their families, and so we encourage visitors to use other methods of keeping in touch with their friends and family members, including phone and video calls.
- All patients attending Outpatient appointments should do so alone. Where the patient is a child, they may be accompanied by one parent or guardian.
- Please attend wearing a face mask, or ask for one from reception when you arrive
- Wash your hand regularly and use the hand sanitiser touch points throughout the Hospital
- Maintain social distancing rules at all times, keeping 2 metres away from other patients and staff
- Do not enter the Hospital or Hospice if you have a new continuous cough, high temperature (you feel hot to touch on your back or chest), loss or change to your smell or taste, cold, any flu like symptoms or infectious illnesses like diarrhoea or vomiting.
- If you have any of the above symptoms please self isolate and visit NHS 111 online.
- If you have surgery booked but have any of the symptoms listed above, please call to rearrange your appointment. You will only be admitted for surgery after you have been symptom free for 14 days.
How does Coronavirus spread?
- COVID-19 is an airborne virus that is thought to spread person-to-person via respiratory droplets produced when a person coughs or sneezes, or between people who are in close contact with each other (around 6 feet or less).
- It may be possible to get COVID-19 by touching a contaminated surface or object and then touching your mouth, nose or eyes, but this is not thought to be the main way that the virus spreads.
How to protect yourself and others
There are a number of ways to avoid contracting Coronavirus. It is the same set of principles when warding off any virus and it’s all about basic respiratory or cough hygiene.
The main things are:
- Cover your mouth and nose with a tissue when you cough or sneeze.
- Bin used tissues straight away – don’t hold on to them.
- Don’t cough into your hands.
- Wash your hands with lots of soap and water.
- Avoid close contact with those people who are unwell.
DO NOT come to St John & St Elizabeth Hospital if you think you have Coronavirus
Most people who contract Coronavirus will have mild to moderate cold and flu like symptoms. The people who are most at risk of severe symptoms are those with weakened immune systems, many of whom are in hospital. Please do not put other people in danger. If you are concerned about yours or a loved ones health, please self isolate and visit NHS 111 online.
Advice to patients
- If you believe you might have Coronavirus, please follow Public Health England’s Advice by self-isolating at home and visiting NHS 111 online.
- If you or someone in your household has tested positive for COVID-19, please wait a minimum of 14 days until you are both symptom free before attending an appointment at the Hospital. If you have an appointment booked, please call to rearrange.
- If you or anyone in your household has any flu like symptoms, please do not visit the Hospital. Self isolate and visit NHS 111 online.
Advice to visitors
As a result of increasing incidence of Coronavirus (COVID-19) across the country, we are taking additional measures to help protect vulnerable patients in the Hospital and Hospice.
Our top priority in the COVID–19 pandemic is to protect our patients and the staff who are caring for them. In line with national guidance we are restricting visitors to our Hospital and Hospice.
Visitors will only be allowed into clinical areas if the patient is:
- At the end of their life
- There is a exceptional circumstance and a agreement has been made between the patient, patients family or next of kin and a senior member of the nursing staff
Only one visitor at a time will be allowed in these cases, the following considerations are discussed; mode of transport to the Hospital or Hospice, vulnerable members of the visitors household, time and duration of visiting.
Do not enter the Hospital or Hospice if you have a new continuous cough, high temperature (you feel hot to touch on your back or chest), loss or change to your smell or taste, cold, any flu like symptoms or infectious illnesses like diarrhoea or vomiting.
We are proud to support the NHS
St John & St Elizabeth Hospital are working with the NHS to help relieve some of pressure during this difficult time. For more information read our post.
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