Casualty First is now open on an appointment only basis, Monday to Friday 8 am to 6 pm. To book an appointment, click here.

We are offering Outpatient appointments. In many cases these can be conducted virtually. To make an appointment, please call: 0207 806 4060.

Do NOT visit the Hospital if you have any flu like symptoms. Please self-isolate and visit NHS 111 online. Click here for the latest information.


Casualty First fast becomes one of London’s first choices in urgent care

Hospital News

This winter, more families are choosing to visit private casualty units over NHS A&E departments as ‘patients are getting fed up with lengthening NHS wait times’, reports The Times as Casualty First, our on-site walk-in urgent care centre is fast becoming one of the leading choices in urgent care, with an average waiting time of just 10 minutes.

Casualty First, open 7 days a week from 8am-8pm is London’s leading walk-in urgent care centre staffed by A&E doctors, offering treatment to both Adults and Children from aged one year for a wide range of  illnesses and conditions. The urgent care unit is part of our charitable Hospital, The Hospital of St John & St Elizabeth and offers the same ultimate levels of care. The facility has seen an increase in attendance by 55% since 2013.

The unit plans to double in size to cater to the increase of demand as patients are choosing to turn to our private urgent care centre as mentioned by The Times, ‘patients are getting fed up with lengthening  NHS wait times as winter sets in ’. Figures this week showed over-crowded hospitals were in the red zone – with a quarter of a million patients having to wait more than four hours before being seen in NHS A&E departments.

Chief Executive Caroline Fox said. “NHS units are under pressure with long waiting times and growing demand but for those with minor ailments, patients can choose to come to Casualty First where the average wait is ten minutes. NHS is great but it is going to get busier with an ageing population”

Casualty First, walk-in urgent care centre

Located at the entrance to the Hospital of St John & St Elizabeth and just a one minute walk from St John’s Wood tube station, Casualty First is open 7 days a week from 8am – 8pm, for walk in urgent care with referrals to our world-renowned specialist units if required.

If you think that you are having a heart attack or stroke please call 999 or attend your local NHS A&E.


Contact Our Team

Unable to send.
This field is required.
Please enter a valid email.
This field is required.This field is required.
Your message has been successfully sent.