Andre van Nierop, Clinical Lead, in our walk-in urgent care centre Casualty First ensures that our patients and families receive first class care 7 days a week, from 8am-8pm.
Andre, and the Hospital set up Casualty First 5 years ago, he comments, “The urgent care centre is truly unique in that our team of A+E Doctors provide care for adults and children from the age of one year, we see patients instantly and provide diagnosis and treatment on the same day. I’m proud to say that our average waiting time in now only 8 minutes!”
Putting patients needs first
Casualty First provides an ease of access to treatment that is essential when you are juggling a busy schedule, Andre explains “The urgent care centre is a fantastic facility for people to access our first class care, with no waiting time and the option to receive treatment on the same day or at a convenient time. We often refer patients to see a specialist Consultant or receive imaging and diagnostics.”
“We have seen patients come in with minor complaints, where after our investigation we have diagnosed serious conditions and been able to refer next or same day treatment, which in some cases has potentially been life saving due to early diagnosis. It is so rewarding to see the difference that it makes.”
“A large amount of the patients we see are children, we provide treatment from the age of one and our child friendly waiting area and consulting rooms disperse any anxiety the kids might have about seeing a doctor. I see worried and concerned parents come in and within minutes are able to see a doctor and the children, and their parents, are smiling and laughing again.”
Visit Casualty First
Located at the entrance of the world famous Hospital of St John & St Elizabeth in London, we are a self pay service with our services available to all the family, including children from the age of one year. Our experienced A&E doctors treat all minor accidents, injuries and illnesses.
If you think you are having a heart attack, stroke or serious head injuries please phone 999 or go to A&E.