Patient Information

What is PROMs?

PROMs (Patient Reported Outcome Measures) is a questionnaire designed to help us measure and improve our quality of care.  All patients having the following agreed procedures are being invited to fill in a Patient Reported Outcome Measures (PROMs) assessment before and after their procedure.  These procedures are:


  • Hip, Knee Replacements and Shoulder Surgery
  • Carpal Tunnel Release,


  • Cataracts,

General Surgery:

  • Groin hernia


  • Trans-urethral resection of the prostate(TURP)

Ear, Nose, Throat:         

  • Nasal Septoplasty

We are asking patients about their health and quality of life before and after they have an operation.

Why are we doing this?

All private healthcare organisations are required by the Competition and Markets Authority(CMA) to collect PROMs.

Competition and Markets Authority (CMA ) has approved the Private Healthcare Information Network (PHIN) as ‘the Information Organisation’ with a mandate to ensure that patients using private healthcare can expect far better information to help them compare and choose between hospitals and consultants from 2017.

The Patient Reported Outcome Measures (PROMs) assessment questionnaires, and will allow the independent sector to measure and improve the quality of treatment and care patients receive.

The Hospital of St John & St Elizabeth uses My Clinical Outcomes (MCO) , an accredited provider to support it in the PROMs data collection.  MCO has been accredited by the Private Healthcare Information Network (PHIN) to support the collection of PROMs data.

How will this take place?

Before your procedure, the Admissions Department will send you a MCO website link & leaflet with your admission pack.  When you go on to this link you will be asked to provide your details and complete a short health assessment.  This will take no more than a few minutes.

Alternatively if you attend the pre-admission clinic prior to your surgery, you can complete the short health assessment at this point.

The PROMs assessment data will be collated by MCO and submitted to PHIN.


What will happen to your information?

Your personal details will be held confidentially in accordance with the Data Protection Act.

The assessment data will be anonymised and submitted to PHIN.   PHIN will not receive any personal data such as names or dates of birth of patients.  PHIN will use the information to help patients compare and choose between hospitals and consultants from 2017.

Will my personal detail be secure?

Any information submitted is securely stored by My Clinical Outcomes (MCO).  All patient identifiable information will be held confidentially in accordance with the Data Protection Act and is automatically encrypted, stored securely and complies with ISO 27001. Any data that is published or shared will be anonymous and not personally identifiable.

For further information please refer to

Can someone help me complete the questionnaire?

Yes, someone can help you complete the questionnaire, but you must be sure that the information and views provided are yours and not those of the person helping you.

Do I have to give my consent to be involved with PROMs?

You give consent to be involved in the PROMs programme when you complete the initial assessment.

Why is My Clinical Outcomes involved in the data collection?   

External organisations are used to help handle the data collection and analyses because of their independence and expertise in running surveys and analysing information.

The Hospital of St John & St Elizabeth is using an external accredited provider (My Clinical Outcomes (MCO) to support it in the data collection of PROMs.

Completing PROMs

If you are booked for a PROM procedure (hip, knee, or shoulder replacements, carpal tunnel release, cataracts, varicose vein surgery,  trans-urethral resection of the prostate or groin hernia surgery) and have been asked to complete a questionnaire by the hospital, please use the following link to complete your PROM.

At home:

Your help would be greatly appreciated; however, completing the PROMs is not compulsory. If you don’t want to take part, don’t complete the questionnaires.  Please contact the hospital and inform the Admissions Department that you will not be taking part.



  1. Competition and Markets Authority (CMA) :


  1. Private Healthcare Information Network (PHIN ) :


  1. My Clinical Outcomes (MCO):