Patient Information

Coming into Hospital

Coming into Hospital

We recognise that coming into hospital can be a stressful and an unnerving experience. At the Hospital of St John & St Elizabeth we are committed to the welfare of all our patients and you will find all staff will work hard to ensure your stay with us is a positive experience.

The Admissions brochure is a complete guide on what to expect on admission and gives you a few simple ideas on what you must bring into hospital with you. If you have any questions about your admission please do not hesitate to contact our Admissions Team who will be happy to answer any questions you may have.

Admissions Team – Telephone: 020 7078 3876

Car Parking

Please note the patient car park is now closed due to ongoing building works.

There is a Public Car Park on Kingsmill Terrace (just off Acacia Road) with prices starting at £3.50 for one hour.

There is also limited metered parking in the surrounding streets.


Public Transport

We are just three minutes walk from St John’s Wood Underground Station (Jubilee Line).

Bus routes 13, 46, 82 and 113 pass along Wellington Road. The nearest stop is just before St John’s Wood Underground Station.

Bus routes 46 and 187 go along Circus Road. The bus stop is close to the Hospital’s Circus Road entrance.

Bus routes 139 and 189 go along Abbey Road. The nearest stop is at the point that Grove End Road becomes Abbey Road.

Other Information

The Admission Procedure
When you arrive, come to the main entrance in Grove End Road and notify the receptionist of your arrival.  A member of the Admissions Team will show you to your room where you will meet your nurse who will help you settle in.

Once you are settled, essential medical information will be taken and you will be given the opportunity to discuss your procedure with a member of the medical team.  Any queries you may have regarding your treatment will then be answered.

Although your consultant is not in the Hospital day and night, we have a team of specialist registrars who remain in the Hospital 24 hours a day and are in close contact with your consultant at all times.

Clinical Specialists
During your stay, you may come into contact with a range of clinical specialists including radiographers, physiotherapists, occupational therapists and cardiac technicians.  All staff are highly trained in their area of specialty ensuring the very best in service and care.  Any staff visiting your room will all have ID showing their name and their role within the Hospital.

How To Make Your Appointment

Our Appointments Team have a dedicated and caring approach to finding you the earliest appointment possible with the best specialist.

Most patients are referred to us by their GP or another medical specialist as a referral letter is often needed before an appointment can be confirmed.

If you do not have a GP, then we may be able to assist you by suggesting the most appropriate course of action for you to take, given your location and individual circumstance.

If you have medical insurance (e.g. Bupa, Axa PPP, Norwich Union), you will need to contact your insurer to get authorisation for any treatment and, in most cases, you will require a referral letter from your GP.

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