Patient Information

Here you’ll find key information for patients coming to our Hospital for treatment, accommodation, facilities and making an appointment.

We are a Hospital at the heart of the community - Find out about us
Facilities accomodation

Accommodation & Facilities

The Hospital of St John & St Elizabeth is one of the largest and best equipped independent hospitals in the UK. We have an extensive range of specialist outpatient clinics, private general practitioner services and over 60 patient beds in single rooms, each with an en-suite bathroom.

Coming into Hospital

We recognise that for everyone coming into hospital it can be a stressful and an unnerving experience. At the Hospital of St John & St Elizabeth we are committed to the welfare of all our patients and you will find all staff will work hard to ensure your stay with us is a positive experience.

Making an appointment

Our Appointments Team have a dedicated and caring approach to finding you the earliest appointment possible with the best specialist.

Most patients are referred to us by their GP or another medical specialist as a referral letter is often needed before an appointment can be confirmed.

If you do not have a GP, then we may be able to assist you by suggesting the most appropriate course of action for you to take, given your location and individual circumstance.

If you have medical insurance (e.g. Bupa, Axa PPP, Norwich Union), you will need to contact your insurer to get authorisation for any treatment and, in most cases, you will require a referral letter from your GP.

Make an Enquiry

"Our patients' health is paramount. Therefore we make sure that every aspect of the hospital is of the utmost quality."

Christine Malcolmson - Matron

Other Information

Payment Information

Our procedures for settling accounts whether you are a self-pay, insured or sponsored patient.


All staff are trained to respect the privacy of our patients. Any information disclosed to medical, nursing or administrative staff is treated in confidence at all times.

Quality Assurance

We have a robust governance framework that is committed to maintaining the Hospital’s high standards.

Patient Questionnaires

We are always looking for ways to improve our service. We are committed to nothing less than achieving an excellent standard of care.

Patient Reported Outcome Measures

PROMs (Patient Reported Outcome Measures) is a questionnaire designed to help us measure and improve our quality of care.


Watch some of our patient stories here and find out about their experiences with us.